We are happy that you are shopping with us. We strive our best to turnaround your orders immediately as we are anxious to get this to you as much as you are excited to try Trendy Nisa.

We are currently offering free shipping across Canada on orders over CAD $150 (before tax). A flat fee of CAD$14.99 is charged for orders below CAD $150 (before tax). All shipping is tracked through Canada Post and other reliable Carriers. It can take 1-3 business days for us to process and ship your order. 

For any orders from the United States of America, we charge a flat fee of USD$19.99 per shipment. This is waived for any orders over USD$150 (before tax). Tracking no. will be provided to the customer and TN will not be responsible for any lost or damaged packages after it has been shipped.

Prices displayed for all products on the website are in Canadian Dollars although for your convenience, there is an option to view prices in other currencies i.e. US Dollars, British Pounds and Euros. All internal calculations are performed in Canadian Dollars, regardless of the selected currency. The actual amount charged would be based on the exchange rate at that time, and as determined by the payment processor. We will not be responsible for any discrepancies resulting from currency exchange rates.

Shipping is calculated through Shopify in alignment with Canada Post. You will be able to view it at Checkout before submitting your payment information.

Please note that International orders may be subject to duties and customs fees which is to be paid by the buyer at delivery. 

Prior to completing your Order, please ensure that you have reviewed the total order carefully including the shipping fee and taxes to avoid any misconception or uncertainty.

**By clicking the PLACE ORDER button, you are agreeing to our Terms and Conditions, Shipping and Delivery, Returns and Exchange Policies.

During the checkout process you may choose any of our payment options and continue to place your order. We accept Visa and MasterCard through our own secure server. You can also pay by PayPal. Please note that we will ship your order after we receive payment from you.

All orders may take up to 1-3 business days to process. Once processed, you will receive a confirmation email with your Tracking number for updates.

During Promos and Sales, the prices are automatically marked down alongside the original product price for your reference.

Shipping Address Verification is important. Please enter the correct shipping address and postal code to ensure the package is not returned or misplaced. Shipping cost will be deducted from the refund for any returns due to error in shipping address. If the order is returned to us and has to be re-shipped, an additional shipping fee will be charged.

Please note that Trendy Nisa will not be responsible for any lost or damaged package once the order has been shipped. The Tracking no. is provided in the Confirmation email when the order is placed. The estimated delivery dates provided are only an approximation. We do not accept any responsibility resulting from delays caused during transit. You can check the status of your order through the Tracking No. provided.

An order CANNOT be cancelled once it has been shipped. If the order is DECLINED and returned by the buyer in its original packaging, the shipping fee will be DEDUCTED from the refund amount.

We also accommodate for store pick-ups for anyone who is in Toronto and prefers to visit our store location: #Unit C108, 55 Lebovic Avenue, Toronto, Ontario.

Reach out at contactus@trendynisa.ca and we will be happy to help.